Our Customer Guarantee
The Stephan Family has been servicing the watch and jewelry industry for 90 years. Three generations of entrepreneurs have turned this business into a global operation with many long-term clients in North America, Europe, and Asia.
However it can sometimes be challenging to know exactly where to turn when issues arise. Especially in these challenging times of tangled supply chains and climbing inflation. Luckily, our family business has decades of know-how and expertise stored in our DNA. Whether you have questions on logistics, gemology, supply chain, trade shows, market trends, new ideas… or simply need an expert on the inside - you can count on a Stephan Ambassador to be there for you.
With teams in both Germany and the US and contact available through video chat, email, phone call and WhatsApp- we are conveniently accessible to both our European and US customers. We just want you to know, once you become a part of the #Stephanfamily, you’ll have our support always.